An effective leader must know how to communicate your expectations and creating a work environment that encourages behaviors to comply.
“The confused expectations lead to inefficient processes and poor performance,” says Christine Lotze, member of a consulting firm specialized in the behaviors in the workplace.
Lotze says that people are frustrated because their work is not valued and the company eventually affected. You can avoid this confusion by following these four tips for effective and clearly communicate your expectations:
1. Reinforce your expectations
As in any conversation, you should use a simple and direct language to communicate your expectations.
“The keys to effective communications are simplicity and repetition of message,” says Lotze.
Listen what are your expectations once will not make your employees understand them; you need to reinforce them regularly. For example, you could monitor the progress by monthly assessments or call employees who are meeting your expectations in an outstanding manner.
When you do, it reinforces what you are highlighting expectations and what they did to achieve it. This repetition act as a reminder and clarify what types of behaviors are expecting to see in your employees.
2. Explains who, what and how
Explains who, what and how to communicate clear expectations in a changing environment like a startup, you must ensure that employees always know what you’re trying to achieve, how you plan to get there and who will do what to get that result.
“Many of the failures can be related to the lack of clarity in any of these three components,” says Lotze. By clarifying what are the expectations, roles and processes, you give your team all the tools you need to bring your vision to reality. “If not you explain how your vision relates to what employees should do, you will have many ideas but no execution.”
3. Note that connects the workplace for employees
For employees to meet your expectations, the work environment must encourage the behaviors you want to see.
Christine asserts that the elements of your culture must reinforce the behaviors you want for your employees, so if your expectations collide with your environment, your employees will not get them.
Effective expectations are supported by your reward system, as well as the structures and processes of your company. For example, if you expect your employees to take risks, then you should celebrate those who do so and set up a workflow that allows experimentation and failure.
4. Be interested in your employees
Your employees come to the office with their own wants and needs, so know each person individually helps you make sure you understand what your expectations and be motivated to comply. ” Lotze says that to really understand what moves them, what gives them energy and what challenges they face, a leader can more effectively drive performance and change behaviors. Take the time to establish an emotional connection with each person in your office. Ask them what they are struggling with, what they are working towards and what excites them to use.
Knowing what the motivation are will help you structure your expectations so that empaten with your career goals.